General Information

Ordering:
All orders submitted to RB Kinetic Toys Inc. must be placed by authorized personnel. It is the responsibility of the customer to ensure that only an authorized person places an order. RB Kinetic Toys Inc. will not be held responsible or liable for orders placed by anyone representing or employed by the customer that is not authorized to execute a purchase transaction.

Billing:
For customers without established credit, a 50% deposit of the total cost of the project is required before production begins. Sales and use tax, if any, will be paid by the customer.

Shipping:
All orders are shipped F.O.B. New York City. We most often use United Parcel Service or Federal Express. However, since we provide custom service at every stage of a project we will try to accommodate special shipping needs.

Claims:
Upon receipt of your order, examine all merchandise. Claims for shortage or defective goods must be reported to us within five days of receipt of merchandise. Claims for an undelivered shipment must be reported to us within five days of anticipated receipt of merchandise.

Cancellation Charges:
Orders canceled during production will be charged an amount equal to the percentage of completion of the order at the time of cancellation.

Promotional Rights:
RB Kinetic Toys Inc. reserves the right to use any and all products produced for sale to customers in any advertising, marketing and display vehicles unless otherwise specified in writing by the customer at the time the order is placed. Products displayed in any advertising, marketing and display vehicles are shown as examples of the type and quality of our work. They are not for sale, nor are they to be construed as product or brand-name endorsements for the registered mark owner.

Trade Marks, Copyrights and Registration Marks:
The customer shall defend, hold harmless and free of all liability, RB Kinetic Toys Inc. regarding trademark, registration marks, or copyright infringement and/or disputes. RB Kinetic Toys Inc. assumes the customer has permission prior to production to use all registered designs, marks, logos graphics, and other art work submitted for the express purpose of reproduction of same into custom awards and gifts.The customer agrees to assume any and all responsibility and liability resulting from trade mark, registration mark, or copyright infringement actions or demands brought against RB Kinetic Toys Inc.